1. About these terms
These terms apply to your use of metrofire.co.uk. By using the site you agree to them. If you do not agree, please do not use the site.
2. Use of the site
You may use this site for lawful purposes only. You must not introduce viruses, attempt unauthorised access, or use the site to infringe others’ rights.
3. Bookings & quotations
Where we can, the site gives you an instant price for a service; otherwise we provide an estimate or arrange a tailored quotation. All bookings are subject to engineer availability and to our Standard Terms and Conditions of Business (ref. MQMS-QM-TC-01), available on request. The online booking and payment terms in section 4 apply to any booking or payment you make through this site.
4. Online booking & payment terms
Prices and VAT
Prices shown during booking are in pounds sterling and are itemised, with VAT at the prevailing rate shown separately, before you pay. A fixed online price assumes the information you provide (such as the number of doors, extinguishers or fittings, and the type of premises) is accurate. If on-site conditions differ materially from what you told us — for example more items than stated, access is refused, or remedial works are found — any variation is quoted to you and agreed before the additional work proceeds.
Confirming your appointment
Paying in full or paying a deposit confirms your booking and your preferred dates only. The appointment date is confirmed by our office once an engineer has been allocated. If we cannot offer you a suitable date, you may cancel for a full refund.
Payment and security
Card payments are handled securely by our payment provider (Stripe); we never see or store your full card details. A VAT invoice or receipt is issued for every payment. Where a deposit is taken, the balance is invoiced on completion of the work.
Cancellations, rescheduling and refunds
- More than 72 hours’ notice — cancel or reschedule free of charge; any deposit is refunded in full (less any non-returnable materials or third-party costs already committed on your behalf).
- Within 72 hours of the agreed attendance — a charge of 50% of the quoted labour and attendance applies.
- Within 24 hours of the agreed attendance — a charge of 100% of the quoted labour and attendance applies.
These charges are in line with clause 7(n) of our Standard Terms and Conditions (MQMS-QM-TC-01). If we are unable to fulfil or decline a booking, you receive a full refund. Refunds are made to the original payment method, normally within 5–10 working days.
Your data
The details you give when booking are processed to deliver the service you have requested, under UK GDPR. Marketing consent is requested separately and is never a condition of booking. For any data question, contact us at info@metrofire.co.uk.
5. Intellectual property
The MetroFire name, logo and content of this site are owned by MetroFire Protection Ltd and protected by UK and international copyright laws.
6. Liability
We make reasonable efforts to keep the site accurate and available but provide it on an “as is” basis. We do not exclude liability for death or personal injury caused by our negligence, or for fraud.
7. Governing law
These terms are governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.
MetroFire Protection Ltd · Company no. 15702883 · VAT no. 489 830 336. Last updated 16 July 2026.