1. About these terms
These terms apply to your use of metrofire.co.uk. By using the site you agree to them. If you do not agree, please do not use the site.
2. Use of the site
You may use this site for lawful purposes only. You must not introduce viruses, attempt unauthorised access, or use the site to infringe others’ rights.
3. Bookings & quotations
Where we can, the site gives you an instant price for a service; otherwise we provide an estimate or arrange a tailored quotation. All bookings are subject to engineer availability and to our Standard Terms and Conditions of Business (ref. MQMS-QM-TC-01, revision 1.3), which govern every quotation, order and engagement. The online booking and payment terms in section 4 apply to any booking or payment you make through this site.
Revision 1.3, issued 18 September 2026. Reference MQMS-QM-TC-01. 46 clauses and 3 schedules covering quotations, payment, liability, insurance and termination, with service-specific conditions and separate consumer terms. These are the terms that govern our commercial work — the terms on this page govern your use of the website.
4. Online booking & payment terms
Prices and VAT
Prices shown during booking are in pounds sterling and are itemised, with VAT at the prevailing rate shown separately, before you pay. A fixed online price assumes the information you provide (such as the number of doors, extinguishers or fittings, and the type of premises) is accurate. If on-site conditions differ materially from what you told us — for example more items than stated, access is refused, or remedial works are found — any variation is quoted to you and agreed before the additional work proceeds.
Confirming your appointment
Paying in full or paying a deposit confirms your booking and your preferred dates only. The appointment date is confirmed by our office once an engineer has been allocated. If we cannot offer you a suitable date, you may cancel for a full refund.
Payment and security
Card payments are handled securely by our payment provider (Stripe); we never see or store your full card details. A VAT invoice or receipt is issued for every payment. Where a deposit is taken, the balance is invoiced on completion of the work.
Cancellations, rescheduling and refunds
- More than 3 business days’ notice — cancel or reschedule free of charge, apart from the third-party costs below.
- Within 3 business days, but more than 1 business day before the agreed attendance window — 50% of the labour and attendance element of the price, or our Rate Card minimum attendance charge, whichever is greater.
- Within 1 business day of the agreed attendance window, or once an engineer has been despatched, or where we attend and cannot work for a reason within your control — 100% of the labour and attendance element, or the Rate Card minimum attendance charge, whichever is greater.
- In every case — the cost of non-returnable materials and bespoke items, hired plant, access equipment, subcontractor charges, permits, congestion, parking and ULEZ charges and similar third-party costs already committed for the visit.
These charges do not apply where the cancellation is caused by our own default, or by a force majeure event affecting us.
These charges are clause 7(n) (Price and Payment) of our Standard Terms and Conditions (MQMS-QM-TC-01, revision 1.3), reproduced here in summary — the document itself governs. If we are unable to fulfil or decline a booking, you receive a full refund. Refunds are made to the original payment method, normally within 5–10 working days.
If you are booking as a consumer
If you are an individual booking other than for the purposes of a business, Schedule 2 (Consumer Terms) of our Standard Terms and Conditions applies to you and prevails over anything inconsistent above. It gives you additional rights, including a 14-day right to cancel a contract made online or away from our premises, and it contains the cancellation form and the information we have to give you. If you ask us to start work inside that period, you may be asked to pay for what has already been done if you then cancel.
Your data
The details you give when booking are processed to deliver the service you have requested, under UK GDPR. Marketing consent is requested separately and is never a condition of booking. For any data question, contact us at info@metrofire.co.uk.
5. Intellectual property
The MetroFire name, logo and content of this site are owned by MetroFire Protection Ltd and protected by UK and international copyright laws.
6. Liability
We make reasonable efforts to keep the site accurate and available but provide it on an “as is” basis. We do not exclude liability for death or personal injury caused by our negligence, or for fraud.
7. Governing law
These terms are governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.
MetroFire Protection Ltd · Company no. 15702883 · VAT no. 489 830 336. Last updated 21 September 2026.